Refund policy
Return & Refund Policy
Antonio Gift Design
At Antonio Gift Design, we take pride in creating meaningful gifts made with heart and designed to be remembered. Your satisfaction is important to us.
Made-to-Order Products — Returns & Refunds
At Antonio Gift Design, our products are created specifically for each customer after an order is placed.
Because our products are made to order, we do not accept returns or exchanges for changes of mind, incorrect sizes or colors selected by the customer, or other ordering preferences.
However, if your order arrives damaged, defective, or incorrect, please contact us at antoniogiftdesign@gmail.com with your order number, a description of the issue, and clear photographs when possible.
We will review the issue and arrange an appropriate replacement or refund at no additional cost when the problem is confirmed.
This policy does not limit any rights customers may have under applicable law.
30-Day Order Protection
Antonio Gift Design offers a 30-day order protection for eligible orders that arrive damaged, defective, or incorrect due to an error that was not the customer's fault.
To qualify, customers must report the issue within 30 days of the delivery date by emailing antoniogiftdesign@gmail.com with their order number, a description of the problem, and clear photographs when possible.
Once the issue has been reviewed and confirmed, we will arrange an appropriate replacement or refund at no additional cost. Approved refunds will be issued to the original payment method.
This guarantee does not cover changes of mind, incorrect sizes or colors selected by the customer, or incorrect personalization details provided at checkout. Your rights under applicable law remain unaffected.
Please contact us before sending any items back so we can provide return instructions.
Personalized & Custom-Made Products
Personalized products made specifically for your order are not eligible for returns or exchanges due to a change of mind, incorrect personalization details supplied by the customer, or ordering the wrong size or color.
However, if your personalized item arrives damaged, defective, or different from what you ordered, please contact us so we can review the issue and arrange an appropriate resolution.
Return Shipping Costs
If an item arrives damaged, defective, or incorrect due to an error that was not the customer's fault, Antonio Gift Design will provide an appropriate replacement or refund at no additional cost once the issue is confirmed.
Please contact us before returning any merchandise. If a physical return is required, we will provide return instructions and cover the necessary return shipping costs for confirmed errors.
Antonio Gift Design provides free standard shipping on U.S. orders.
Refund Processing
Once a refund request has been reviewed and approved under our 30-Day Order Protection policy, we will notify the customer of the resolution.
Approved refunds will be issued to the original payment method. We aim to process approved refunds promptly, generally within 7–10 business days after approval. Please allow additional time for your financial institution to post the funds.
A physical return may not be required for damaged, defective, or incorrect products. If a return is necessary, we will provide instructions at no additional cost to the customer.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us with your order number, a description of the issue, and clear photographs when possible.
We will review your request and arrange an appropriate replacement or refund at no additional cost when the issue is confirmed.
Lost Packages
If your order appears lost during shipping, please contact us so we can investigate with the shipping carrier and fulfillment partner.
Once the loss is confirmed, we will work with you toward an appropriate replacement or refund.
Incorrect Shipping Addresses
Customers are responsible for entering accurate shipping information at checkout.
If you discover an error, contact us immediately. We cannot guarantee address changes once production or shipping has begun.
If an order is returned because of an incorrect address, we will contact you to discuss available reshipping or refund options and any applicable costs.
Order Changes & Cancellations
Because many of our products are made to order, please contact us as soon as possible if you need to change or cancel an order.
Requests made within 12 hours of purchase will be reviewed, but changes or cancellations cannot be guaranteed once production begins.
Final Sale Items
Items clearly identified as final sale or clearance are not eligible for change-of-mind returns, except where otherwise required by law or where an item arrives damaged, defective, or incorrect.
Contact Us
For questions about returns, refunds, or orders, please email:
antoniogiftdesign@gmail.com
Thank you for supporting Antonio Gift Design!
Gifts made with heart, designed to be remembered.